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Frequently Asked Questions

Below are some of the most frequently asked questions about booking a supplier on Kids Party Town.

If the answer to your question isn’t below, hit Live Chat or send us a message and we’ll get back to you with an answer within 24 hours.

Using Kids Party Town

Booking your party suppliers with us is the easiest thing ever. Simply search for the type of supplier you’re looking for and then (if you want to) filter by things that are important to you. You can filter by things like DBS checks, Last Minute Availability, Stylish Vibes and more. 

All of our supplier listings have clear photos, video and reviews to help you make a decision.

Once you find a supplier(s) you like you can check their availability and (1) book direct (the quickest thing to do to lock in the supplier and it only requires a small deposit payment), (2) make a request to book or (3) send them an enquiry through our Live Chat or via message.

Once you book, you’ll start receiving communication, updates and confirmations directly from us and we will manage all payments for you. We ensure that you receive updates and responses within 24 hours and we will always confirm your booking 24 and 48 hours before you event so you don’t have to worry about a thing!

Booking direct through Kids Party Town is a secure way to make payments to suppliers without the need of transferring to accounts you don’t know or waiting to pay cash on the day (and worrying if they’ll even turn up)! When you book direct, we offer a money back guarantee on your booking. This means that if, for some reason, your supplier cancels we will guarantee you get any monies paid back in a short space of time. 

When you book direct you also get access to free services such as free party photography and other Kids Party Town goodies. You can also collect points that equal discounts on future bookings when you book direct.

Lastly, we give away family holidays and paid for you parties every quarter! Every booking you make direct with us gives you an entry into the prize drawer!

We check all of the suppliers that come on Kids Party Town to ensure they are reputable, reliable and have a strong record of delivering the service they promise. All of the reviews on our website are real. 

Booking Questions

You can book some suppliers directly on the website – simply enter your dates, the service you want and pay there despoit required for instant booking. Other suppliers will want you to request booking so they can discuss your requirements before confirming. You can request a booking on any listing page. Once you and the supplier are agreed, we will send you a payment link so you can pay any deposit and get your booking confirmed!

Each supplier has their own cancellation policy. You can view this on their listing page when you book. You will also receive a copy of their cancellation policy and other terms when your booking is confirmed. We will issue any refunds due for cancellations in line with the supplier’s booking conditions.

We offer a money back guarantee with all bookings! If your supplier can no longer meet your booking requirements, we will return any monies paid to you (in line with the booking terms provided for that supplier). We are also on hand to help you find any last minute suppliers should you need to!

Upon booking, you will receive a booking confirmation. Please check the details and let us know if anything is wrong so we can get it fixed. We will then send you any relevant notes and updates in the run up to your event. 24 hours before your event we will check with your suppliers that everything is in hand and we will send you an event reminder and confirmation at that time.